Refund Policy

Last Updated: June 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by midnightwaking.info. Our goal is to ensure transparency and fairness while protecting the rights of both the users and Midnightwaking. By using our services, you agree to the terms outlined in this policy.

Scope and Applicability

This policy applies to all users of midnightwaking.info who purchase services from Midnightwaking. It governs all transactions conducted through our website and is applicable to all service offerings unless otherwise specified.

Definitions

  • “User”: Any individual or entity that accesses or uses the services provided by midnightwaking.info.
  • “Services”: The software as a service (SaaS) offerings provided by midnightwaking.info.
  • “Refund”: A reimbursement of fees paid for services that meet the criteria outlined in this policy.

Main Policy Content

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • If the user cancels their subscription within the first 30 days of the initial purchase.
  • If the services provided are found to be defective or not as described, and the user notifies Midnightwaking within 14 days of the service delivery.

2. Non-Refundable Situations

The following situations do not qualify for a refund:

  • Requests made after the 30-day period from the initial purchase date.
  • Failure to utilize the services as intended.
  • Any fees associated with third-party services or integrations.

3. Refund Process

To request a refund, users must:

  1. Contact Midnightwaking via email at [email protected] or by phone at +13159353238.
  2. Provide a detailed explanation of the reason for the refund request.
  3. Submit any relevant documentation or evidence supporting the request.

Refund requests will be reviewed within 14 business days, and users will be notified of the decision via email.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms of this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Adhere to the timelines specified in this policy for refund requests.

Limitations and Disclaimers

Midnightwaking reserves the right to refuse a refund if the request does not comply with the terms outlined in this policy. Furthermore, Midnightwaking shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services.

Data Protection/Security

All refund requests and personal information provided will be handled in accordance with our Privacy Policy. We take data protection seriously and implement appropriate security measures to safeguard user information.

Changes to Policy

Midnightwaking reserves the right to modify this Refund Policy at any time. Users will be notified of any significant changes via email or through a notice on our website. Continued use of the services after such changes constitutes acceptance of the new terms.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: Midnightwaking
Phone: +13159353238
Email: [email protected]
Address: One World Trade Center, 285 Fulton Street, Floor 15, Office 42, New York, NY 10007, United States

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located within [Your County], [Your State].